Your satisfaction is our top priority!
At Waleed Toys, we are committed to providing the best shopping experience. That’s why we offer a simple and flexible return and exchange policy to ensure your complete satisfaction.
🕒 Return Period:
You may return or exchange any item within 14 days from the date of delivery.
✅ Conditions:
- The item must be in its original condition (unused, undamaged, and in original packaging).
- A purchase invoice or order number must be provided.
- Customized or opened items cannot be returned unless defective.
- Items purchased during promotional offers or sales are not eligible for return unless there's a manufacturing defect.
🚚 Shipping Fees:
- If the return is due to a mistake from our side (wrong or defective product), we will cover the shipping fees.
- If the return is due to a change of mind or customer request, shipping fees will be deducted from the refund amount.
💰 Refund Process:
- Refunds will be issued to the original payment method within 3–10 business days after we receive and inspect the returned item.
📦 How to Request a Return:
Please contact our customer service via:
- WhatsApp support
- Make sure to include your order number and product images (if needed).